Tip #1: Use the NEW Installer Checklist to Set Every Project Up for Success
Better Communication Creates Better Customer Experience
Every installation has details that matter. From gate codes and parking instructions to unique design considerations and customer preferences, small pieces of information can make a big difference in the installation experience.
That’s why the NEW Installer Checklist was created.
The Installer Checklist helps ensure everyone involved in the project has the information they need before installation day. By documenting important details upfront, teams can improve communication, reduce surprises, and create a smoother experience for both customers and installers.
Why It Matters
- Keeps installers informed and prepared.
- Helps avoid delays and unexpected issues.
- Improves communication between stores, designers, and field teams.
- Creates a better experience for the customer.
Details to Include
- Security gate and access codes
- Parking instructions
- Special design considerations
- Product notes and customer preferences
- Any information that may impact the installation
The Goal
The more information we share upfront, the better prepared our teams are to deliver an exceptional customer experience.